rbaze Privacy Policy

📄1. Introduction

rbaze ("we", "us", or "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, and what rights you hold over your own data.

This Policy applies to all users accessing rbaze from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. By creating an account or otherwise using rbaze, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein.

📋2. Information We Collect

We collect personal data through multiple channels when you register, deposit, play games, withdraw funds, or contact our support team. The categories of information we process are:

Information You Provide Directly

• Identity information: full legal name, date of birth, nationality, and a copy of your government-issued ID when KYC verification is required.
• Contact information: email address and mobile phone number, which is typically your bKash or Nagad registered number.
• Financial information: transaction records, deposit amounts in BDT, withdrawal requests, and payment method details (e.g., bKash wallet number, Nagad account reference). We do not store full payment credentials.
• Support communications: chat logs, emails, and any other correspondence you have with our customer support team.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: pages visited, games played, session duration, betting history, and features accessed within the rbaze platform.
• Cookie and tracking data: session cookies, preference cookies, and analytics identifiers as described in our Cookies section below.

🎯3. How We Use Your Information

rbaze uses the personal data we collect strictly for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• Account creation and management: to register your account, verify your identity, and maintain your player profile on rbaze.
• Payment processing: to facilitate deposits via bKash, Nagad, Rocket, Upay, and supported bank transfers, and to process withdrawal requests to your verified account.
• Service delivery: to provide access to casino games, cricket betting markets, slots, and crash games, and to personalise your experience on the platform.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on rbaze.
• Legal and regulatory compliance: to comply with applicable laws, respond to lawful requests from authorities, and maintain records as required.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and improve the quality of our support service.

🤝4. Sharing Your Information

rbaze does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your information only in the following limited circumstances, and only to the extent strictly necessary:

• Payment service providers: bKash, Nagad, Rocket, Upay, and banking partners receive only the minimum transaction data required to process your deposit or withdrawal securely.
• Technology and infrastructure partners: hosting providers, cybersecurity firms, and platform technology vendors who process data on our behalf under strict confidentiality agreements.
• Identity verification services: third-party KYC providers who assist us in verifying your age and identity to comply with responsible gaming obligations.
• Law enforcement and regulatory authorities: when required by applicable law, court order, or a lawful request from a government or regulatory body, we may disclose your information as required.

🍪5. Cookies & Tracking

rbaze uses cookies and similar tracking technologies to improve the performance and user experience of our platform. Cookies are small text files stored on your device that help us recognise you and remember your preferences between sessions.

Types of Cookies We Use

• Essential cookies: required for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Analytics cookies: help us understand how players navigate rbaze, which game categories are most popular, and where we can improve the experience. This data is aggregated and anonymised.
• Preference cookies: store your language settings, display preferences, and other customisations so your chosen configuration persists between visits.

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or personalisation of your rbaze experience.

🔒6. Data Security

rbaze employs a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption on all data in transit between your browser or mobile app and our servers, ensuring that payment and account data cannot be intercepted.
• Restricted access controls: only authorised rbaze staff with a legitimate business need may access personal player data, and all such access is logged and audited.
• Regular security assessments and penetration testing to identify and remediate vulnerabilities in our platform infrastructure before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights or freedoms, we will notify affected users as promptly as practicable and take immediate steps to contain and investigate the incident.

🗄️7. Data Retention

rbaze retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. Our general retention schedule is as follows: account data is retained for the duration of your active account and for a period of five years after account closure; transaction records are retained for a minimum of five years to comply with anti-money-laundering and financial record-keeping requirements; support communications are retained for two years from the date of the last interaction.

When your data is no longer required for any retention purpose, we will securely delete or anonymise it so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and service-improvement purposes.

⚖️8. Your Rights

As a user of rbaze, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] and we will respond within a reasonable timeframe:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to any overriding legal retention obligation.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time, and we will stop processing it for that purpose immediately.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

rbaze will not discriminate against you for exercising any of these rights. We will acknowledge your request promptly and aim to fulfil it within 30 days. In some cases, particularly for complex requests or where we are legally required to retain data, we may need additional time and will communicate this to you.

👶9. Children's Privacy

rbaze is strictly an adult platform for players aged 21 and above. We do not knowingly collect, solicit, or process personal data from any individual under the age of 21. Our registration process includes age verification steps designed to prevent minors from accessing the platform. If we discover that a user under 21 has created an account or provided us with personal data, we will immediately suspend the account, delete the associated data, and refund any deposits made, minus any withdrawals already processed.

🔗10. Third-Party Links

The rbaze platform may from time to time contain references to third-party services, payment gateways, or partner platforms. This Privacy Policy applies solely to data collected and processed by rbaze directly. We are not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policy of any external platform before providing them with your personal data. Links to third-party services do not imply endorsement by rbaze.

✏️11. Changes to This Policy

rbaze reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes that materially affect how we handle your data, we will endeavour to notify you via email or an in-platform notification before the changes take effect.

Your continued use of rbaze after any policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you must discontinue use of the platform and may request account closure by contacting our support team.

✉️12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rbaze handles your personal data, please contact our privacy team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected] — Our privacy and support team is available 7 days a week, Bangladesh Standard Time (BST, UTC+6), to assist with any data-related matter covered by this Policy.